Terms and Conditions

1. About Us

1.1 Please note that our volunteers will pack and despatch your order as soon as they can - normally within 5 working days. Please read paragraph 3 (Shipping and Handling) for further information.

 

1.2 We advise that you keep a printout of these terms and conditions along with details of your order, and keep them for future reference.

1.3 The following terms and conditions apply to all transactions made through the Friends of the Settle-Carlisle Line website shop. Please read through it carefully before placing your order. Please also read paragraph 8 (Privacy Policy) regarding personal information provided by you.

1.4 The Website Shop is operated by the Friends of the Settle-Carlisle Line ("the Friends"), a voluntary organisation formed to support and develop the line. All profits made will be directed to projects along the line.

 

2. Making A Purchase

2.1 These terms and conditions may be varied at any time without notice. Any changes will apply to any subsequent orders received.

2.2 Your order is only accepted by the Friends and these terms and conditions only become a binding contract ("Contract") once acceptance of your order has been sent to you by email and received. The Friends reserve the right to refuse your order for any reason.

 

2.3 This Contract represents the entire agreement and understanding between the Friends and yourself in respect of the items acquired and sold by it. It supersedes any previous Contract between us.

2.4 Each of the parties acknowledges and agrees that by entering into this Contract, it does not rely on, and shall have no remedy in respect of any statement, representation (other than a fraudulent misrepresentation), warranty or understanding (whether negligently or innocently made) other than as expressly set out in this Contract. The only remedy available for any such statement, representation, warranty or understanding shall be for breach of contract under the terms of this Contract.

2.5 The price you pay is the price displayed on this website at the time the Friends receive your order. Whilst the Friends try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and provide a refund. If you cancel and you have already paid for the goods, you will receive a full refund. Any prices shown in this internet shop will apply until the Friends decide to change them. Any items sold at special offer prices have been sold previously either in this website shop or in the Friends' station shops at Settle and/or Appleby at the full price unless otherwise indicated.

2.6 Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see paragraphs 2.7 and 4). All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. On the rare occasion that there is an error, we will advise you about it as soon as possible.

 

2.7 If the item(s) you have ordered become unavailable for any reason, we will contact you and advise you of this. We will not send replacement items without your consent.

 

2.7.1 If you have agreed to accept a replacement item, you shall accept these in lieu of the goods ordered without any further remedy other than a refund if the replacement item is cheaper than the goods ordered.
 

2.7.2 If you do not agree to accept a replacement item, we will refund you the cost of that item within 30 days.

2.8 We do not guarantee that this website shop will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC, or any liability for any other loss or damage of any kind caused to your PC resulting from use of the website shop.

2.9 Any claim for damages against the Friends will be limited to a claim under this Contract for the total transaction value for your order, however we do not exclude or limit liability for death or personal injury or for fraudulent misrepresentation.

 

3. Shipping And Handling

3.1 Orders placed with us are sent by either first class post or registered first class post at an extra charge. Please request any particular delivery instructions in the 'Shipping and Handling' section on the Checkout page.

3.2 Please note that our volunteers will pack and despatch your order as soon as they can - normally within 5 working days. We aim to deliver all goods within 28 days, and will notify you of any delays.

3.3 Membership and donations are post free.

 

3.4 Our UK postage and packing charges are included in the price.

 

4. Your right to cancel your order

4.1 The The Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order. This right is effective from when you place your order until 14 working days after you have received your order. Please contact us by email, post or fax if you wish to exercise your right to cancel, using the contact details provided in section 7 - but note that the right cannot be exercised by phone. You must return the item(s) to us in the same condition in which they were sent to you.

 

4.2 This right does not apply to:

* memberships of the Friends which will be processed and effective before the 14 working day period ends; and

* CDs, videos and DVDs or other recordable media unless they are faulty, in which case please refer to our returns policy in section 9.

 

4.3 If you cancel your order we will provide a refund of the cost of the item(s) within 30 days and upon receipt of the goods from you. You must pay the cost of the return postage, and our refund will not include the original post and packing charges for the item(s). If you do not return the item(s), we reserve the right to charge you for our recovery costs which may cancel out any refund due.

 

5. Tax Charges

You will be liable to pay any import or export charges levied and which we do not invoice you for.

 

6. Credit Card Security

6.1 All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

6.2 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

6.3 Payment can be made by credit or debit card via our secure server.

 

7. Contacting Us

The Friends of the Settle-Carlisle Line Website Shop is operated by:

Friends of the Settle-Carlisle Line

c/o Settle Station
Settle
North Yorkshire
BD24 9AA

For the attention of Paul Kampen

phone/fax 01274 581051

paul.kampen@settle-carlisle.com

 

 

Personal Data – the Data Protection Act 2018, and the (European) General Data Protection Regulations

The UK Data Protection Act, together with European Regulations for the further protection of your personal data came into force in May 2018.

FoSCL has accordingly reflected these changes in its Privacy Policy.

Our Privacy Policy sets out full details of how we accept process and protect the Personal Data you provide us with.

The Policy can be found on the FoSCL Homepage via www.foscl.org.uk which always shows the latest update.